Thank you for considering our website. We want to ensure that our customers are completely satisfied with their orders. Therefore, we have a clear refund policy in place that outlines the circumstances in which a refund will be issued.
Refunds will be issued in the following cases:
- Incorrect Order: If we have delivered an incorrect order to you, we will issue a full refund. Please contact our customer support team within 24 hours of receiving the order, and provide us with the details of the incorrect order.
- Order Not Delivered: If your order has not been delivered to you within the promised time frame, we will issue a full refund. Please contact our customer support team within 30 minutes of the expected delivery time, and we will initiate the refund process.
- Quality Issues: If you are not satisfied with the quality of the food delivered to you, we will issue a partial refund. Please contact our customer support team within 2 hours of receiving the order, and provide us with the details of the quality issue. We may ask you to provide photographic evidence of the issue.
- Payment Issues: If you have been charged incorrectly, or if there has been an error in the payment process, we will issue a full refund. Please contact our customer support team, and provide us with the details of the payment issue.
Please note that all refund requests must be made within 24 hours of receiving the order. Refunds will be processed within 7 working days of receiving the refund request.
We reserve the right to refuse a refund if we believe that the refund request is fraudulent, or if the customer has violated our terms and conditions.
If you have any questions or concerns about our refund policy, please contact our customer support team for assistance.
